Recently, I found myself in a thought-provoking discussion among fellow healthcare professionals about the indispensable need for physicians and healthcare providers to retain their humanity amidst the ever-evolving landscape of technology and automation.

 

It couldn’t have been more timely, especially considering my current focus on developing another diabetes coaching workshop tailored for physicians and healthcare practitioners for a valued client.

 

Reflecting on past sessions from this program’s inception several years ago, it became evident once again that while expertise in clinical matters and technological advancements is crucial in diabetes management, something equally significant often gets overlooked.

 

 

Humanity in Healthcare Settings is Often Overlooked

 

Some healthcare practitioners get so excited about all the tech, clinical approaches and new shiny things, that they forget that at the core of it all lies the patient’s experience—their emotions, their sense of being heard and understood.

 

No matter how proficient we are in our clinical skills or how adept we are at navigating the latest technological tools, if our patients leave feeling demoralized, unheard, or invalidated, then we’ve missed a crucial mark.

 

 

The Importance of Coaching Skills in Diabetes Support

 

That’s why every diabetes healthcare practice needs a team with coaching skills. It’s not just about having one designated “coach” within the team; it’s about empowering every member to communicate effectively, empathize deeply, and truly engage with each patient on a human level.

 

By honing our coaching abilities, we can bridge the gap between clinical expertise and compassionate care, fostering a healthcare environment where every patient feels seen, heard, and valued. Empathy and understanding are the integral parts of every interaction, because ultimately, it’s the human connection that heals.

 

 

Teaching Empathy to Healthcare Providers

 

Humanity in healthcare

This graph was from one of my very early workshops on the subject of empathy in healthcare – around 2018. The orange bars represented participants’ feelings of empathy toward people with diabetes before the workshop, compared to the green bars, which is how they felt afterwards.

 

After learning more about positive psychology, active listening and how to truly empathize, healthcare practitioners felt much more confident in this area. I am happy to say that this trend is consistent across all HCPs who have done this workshop.

 

 

How To Teach Your Healthcare Team Empathy, Humanity and Other Essential Coaching Skills

 

Reach out to pam@diapointme.com if you’d like to learn more about teaching your team this coaching approach. Not only will it improve patient satisfaction, but it just might give you that competitive edge you’ve been looking for.

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